SERVPRO Fire Response Guidelines

2/13/2023 (Permalink)

The first 48 hours after a fire can make a big difference between restoring vs. replacing your property structure and personal belongings. SERVPRO of North Highlands / Rio Linda sticks to a 1-4-8 service response guideline to help prevent fire damage from causing long term problems.

We provide timely response with mitigation services, ranging from fire, smoke, and soot removal to contents claims inventory and document restoration. These services help ensure your property, belongings, and memories are restored to preloss conditions when possible.

Service Response Guidelines

Exceptions may apply under certain conditions, such as a local catastrophic even or storm situation.

• 1- Within one hour from notice of loss, our SERVPRO professional will contact you to arrange for service.
• 4- Within four hours of loss notification, our professional will be on-site to start mitigation services (if necessary).
• 8- Within eight business hours, a verbal briefing of the scope will be communicated to you by our SERVPRO professional.

SERVPRO of North Highlands / Rio Linda is available 24-hours a day, 365 days a year to help you regain control quickly. Call today with all you questions and concerns, 916-991-1522.